Communication

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Communication

Shaun R: So the tools we use to communicate are face-to-face meetings, while remote meetings are done using Skype, Google Hangouts/Meet.

Slack

What we do with our stakeholders is create a Slack channel they can be a part of. We’re really encouraging Slack as a platform to do this, instead of email. Email can be a little more cumbersome, especially when you need to do back-and-forth (communication). Whereas Slack can allow the conversation to be recorded. Then there’s kind of a paper trail; if people are unsure of what's been delivered, you can always go back and look at what we spoke about.

That all make sense? Cool.

User Groups on Slack

User Groups should be generated for each project's implementation team/s to avoid the use of the @channel command that may unnecessarily draw the attention of other channel members not relevant to a particular inquiry or task. Project Managers are responsible for ensuring the relevant user groups are created and maintained during the course of their projects. View the complete list of active user groups.

Tools We Use to Communicate Effectively

• Frequency

• Slack

• Email

• Meetings/Face-to-face

• Phone Calls

• Whatsapp

• Social Media. For more on Social Media, see here.