Quality Metrics: Design

• First and foremost; Do it, get done.

  • I’ve had to lower my expectations

  • Used to be about how “good” I felt about a piece of work; is it up to a certain standard

  • Initially based on very unrealistic goals

    • Does everything work perfectly? Have I written perfect CSS?

  • Now it’s more about:

    • Did it get done?

    • Were we on budget?

    • Does it achieve what the client wants?

  • A lot of the time, we don’t have the time to do amazing-looking work

  • Sometimes, ‘good enough’ needs to be good enough

  • Sometimes it just needs to do something. Plenty of people don’t care how it looks

  • What’s important is that we are achieving the goal that the client or the project set out to achieve

  • In a lot of ways I’ve had to- not lower, because I think that a lot of the time my standards are higher than they need to be

    • Being okay with not having control over all the factors, or not being entirely happy with the look of it.

    • Not getting hung up on stuff

  • The main thing- did it get out there, and are people using it?

• One of the positive things recently: Evictions Guide

  • Built a while ago

  • Initially didn’t have a lot of traction, since a lot of people in the townships prefer to do things in person instead of online. Have someone come to them. Like go to the courthouse to pick up a flier or a pamphlet, etc.

K: Now there’s no choice

M: Exactly. Now that there’s no choice for people but staying home, the evictions website is getting a lot of traction.

• It’s really gratifying, since I worked hard on the site and we spent a lot of time and effort on the Evictions project, but it wasn’t showing results

• Now it’s proved itself as a worthwhile project

• We got the google analytics showing two-minute sessions, which is pretty good for the internet

1. First metric: did it get out? Did it get done?

   • For me that’s a big checkbox; Shaun’s helped a lot with that.

   • Even if it’s an MVP,

   • A lot of times, things live and die as MVPs. Big fancy projects, that we didn’t have the time or budget for

   • A project may never leave the MVP stage, and I have to be okay with that

   • What’s important is that it got done, and we achieved what the client wanted, or what we wanted..

2. Second metric: are people using it?

   • Google analytics and user feedback, as much as possible

   • Sometimes we’re not very good at incorporating ways for people to give us that user feedback, but it’s something we’re working on.

3. Third metric: how proud I am of the project

   • Cherry on top, if I can get there

   • If a project can achieve its goal, get done on time, AND I’m proud of it? Goals.

   • Wazimap is becoming that for me. I’m really enjoying the work I’m doing with Wazimap.

   • It’s starting to check the boxes: people are gonna be using it; we’re getting user feedback; and the more I work on it, the more I’m happy about it.

   • I put extra time into it, since it’s a big-budget project

M: So those are the three things I mainly use.