How do I reset notification preferences?

When the app first launches it will ask a user whether they wish to subscribe to push notifications. If the user declines at this point, they will not be prompted again unless they reset their notifications preferences on their device.

The most common browsers used by users on mobile devices in South Africa are:

1. Chrome

2. Safari

3. Samsung Internet

4. Opera

NOTE: Because Safari on iOS(iPhone) does not currently support web-based push notifications, push notifications are not offered to these users.

Looking at the most used browsers in South Africa, below are instructions to reset your notifications preferences on these browsers.

Chrome

When using the app via the browser.

Screenshot of application with highlighted padlock icon

With the app loaded in the browser, https://app.capeagulhas.gov.za/services/, click the lock icon as shown in the above screenshot. The following dialog will be shown:

Site information dialog with "Site settings" highlighted

Click the "Site settings" link.

Site settings overlay with Notifications highlighted

In the following screen, click Notification as shown above.

Notification settings with toggle highlighted

Click on the toggle next to "Show notification"

Notification settings with notifications enabled

The screen should now look as follows. If you want notifications to also show a pop-up, you can enable it as shown above.

Notification category view with back icon highlighted

You can now navigate back to the app by clicking the back icons as shown above.

Reset notification permissions when installed to home screen

If you installed the application to your home screen and declined notification you have two options to reset your notification preferences.

1. Open the Chrome browser and enter the URL into the address bar https://app.capeagulhas.gov.za/services/. Once the page has loaded, follow the instructions as explained above.

2. Open the chrome browser and follow the steps below:

New blank tab in chrome with extra options icon highlighted

Tap the three dots icon on the top right to open the additional options menu.

Additional options menu with Settings option highlighted

In the dialog that opens, click the Settings menu item.

Settings menu overlay with Notification entry highlighted

In the main settings overlay, scroll down to find the "Notifications" entry. Tap on this option.

App notifications screen with the disabled Cape Aghulhas entry highlighted

Scroll down to the "Sites" section and look for the entry marked as "app.capeaghulhas.gov.za" and tap the toggle icon on the right-hand side.

App notifications screen with the enabled Cape Aghulhas entry highlighted

The toggle for "app.capeaghulhas.gov.za" should now be enabled. You can close the browser and return to the app.

You can now subscribe to notifications from the app settings page. See how.